studio policy
1. Class Arrival
Please make sure you arrive 5 minutes prior to class time. Latecomers by more than 10 minutes will not be welcomed into class regardless of space availability due to health and safety reasons where a class warmup will be missed. Your account will be deduced this class as a “No Show”
2. No Show Policy
If you are late by more than 10 minutes – or fail to attend your booked Class/Private Session altogether – the session will be deducted from your account as used and you will be recorded as a “No Show”.
Click here to view No Show Penalties.
3. Attire
It is recommended to wear comfortable clothing to your Pilates classes, studio or private sessions. Wearing socks is compulsory for Reformer classes and are to be worn at all times throughout the session.
4. Phone Policy
To ensure class enjoyment for everyone participating, please make sure your cell phone is turned off unless discussed the reasoning why this is not possible with your Instructor at the start of class. If you choose to take a call during a class, you will be asked to exit the studio to do so.
5. Personal Belongings
The Pilates Fix does not accept responsibility for any loss, theft or damage caused to any items, valuables or personal belongings brought into the studio, and clients do so at their own risk - But Hey - The Pilates Fix is a very safe and friendly studio!
6. Minimum Age
The minimum age for training with us is 16. People under the age of 16 are required to provide a certificate from a parent or legal guardian confirming approval to train with The Pilates Fix.
7. Your Health
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise.
You recognise that the Instructor(s) is/are not able to provide you with medical advice with regard to your fitness, and that this information is used as a guideline to the limitations of your ability to exercise.
You agree to not hold any certified Instructor or Director of The Pilates Fix liable for any injury that may occur during The Pilates Fix session.
8. Health & Safety
Please keep off any equipment you are not instructed to be on. Under no circumstances are you permitted to lift or move the Pilates Reformers alone.
In the event of an injury occurring during your session, please inform your Instructor immediately and follow their instructions to either modify the remainder of your session or stop your session entirely.
9. Cancellation Policy
Cancelling classes:
Clients are required to cancel class bookings a minimum of 4 hours before class starts.
Cancelling Private Sessions:
Clients are required to cancel Private Sessions a minimum of 24 hours before your session is booked.