late cancelation & no-show penalties

Casual Class Passes / 1x, 2x or 3x class per week Memberships

If your cancelation is within 4 hours of class starting or you no show, your class pass will be consumed.

Unlimited Memberships

If your cancelation is within 4 hours of class starting or you no show, you will incur a $10 Cancelation Charge.

Membership holders: If you do not use your class pass/es before your next payment rolls over, those class pass/es are forfeited.

Private Sessions

If your cancelation is within 24hours of your appointment or you no show, you will be invoiced 100% of the appointment total.

We are all human - things do come up and life can take over sometimes - so if there is an  emergency, or you feel we have charged you unfairly, please chat with us or email hello@thepilatesfix.co.nz with your concerns and we will take a look into it for you.